Dynamics 365 Field Service Functional Consultant Associate (MB-240)

Exam Code: MB-240

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The MB-240 exam, titled "Microsoft Dynamics 365 Field Service Functional Consultant," is designed for professionals responsible for implementing solutions that manage resources completing the field service lifecycle. As a candidate, you should be proficient in configuring and deploying the Field Service application alongside the core customer service application. This includes tasks such as configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and the Field Service Mobile app.

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Key Responsibilities:

• Resource Scheduling: Optimize resources by matching skills, locations, and availability to meet customer requirements.
• Frontline Worker Support: Equip frontline workers with the necessary information and tools to deliver exceptional service.
• Service History Management: Maintain a comprehensive service history of customer assets.

Skills Measured:

The exam evaluates your ability to perform the following tasks:

• Configure Field Service Applications (20–25%): Set up core components, define product and service pricing, configure bookable resources, and integrate other tools with Field Service.
• Manage Work Orders and Customer Assets (25–30%): Oversee the work order lifecycle, manage incidents, create and manage agreements, handle inspections, and configure customer assets.
• Schedule and Dispatch Work Orders (15–20%): Manage scheduling options, implement and customize the schedule board, and configure the schedule assistant.
• Manage the Field Service Mobile App (5–10%): Set up the mobile app and ensure efficient delivery of work orders through it.
• Manage Inventory and Purchasing (5–10%): Handle inventory and warehouse management, as well as purchasing and product returns using the built-in inventory management system.
• Implement Microsoft Power Platform (5–10%): Configure model-driven apps, create custom apps and automations, and set up Microsoft Power Pages.

Exam Details:

• Question Format: The exam comprises 40–60 multiple-choice and multi-response questions.
• Duration: Candidates have 120 minutes to complete the exam.
• Passing Score: A minimum score of 700 is required to pass.
• We provide 196 probable Questions and Answers.

For comprehensive preparation, it's recommended to engage in hands-on experience, utilize Microsoft's official study guides, and explore training resources available on Microsoft Learn.

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